Skip to main content

Lifecycle policy

The Thinkwise Lifecycle Policy provides consistent and predictable guidelines for the availability of support throughout the lifecycle of a product.

Thinkwise reserves the right to adjust this lifecycle policy if necessary. The availability of support is subject to technical and economic feasibility.

Thinkwise Platform

Support for a version of the Thinkwise Platform ends 18 months after the next release. The Thinkwise Software Factory and Intelligent Application Manager have a release cycle of approximately three to six months.

Critical hotfixes are provided for all supported versions. Non-critical hotfixes are provided for the current version only.

SF and IAM versionLifecycle Start DateSupport End Date
2020.2Jun-2020May-2022
2021.1Nov-2020Nov-2022
2021.2May-2021Apr-2023
2021.3Oct-2021Jun-2023
2022.1Jan-2022Jan-2024
2022.2Jul-2022

Runtime components

Applications built using the Thinkwise Platform use runtime components to bring the back-end and front-end of the application to life. Unlike the application model, which is technology-independent and future-proof, runtime component technologies need to be replaced eventually by new runtime component technologies.

Available runtime components have a fixed release schedule, de-facto every three weeks. Older releases will generally not receive hotfixes - only the latest version is supported. We advise you to stay up-to-date with the latest version.

Runtime components offer backward compatibility for previous Thinkwise Platform versions as described above.

The following lifecycle phases are used for runtime components.

GA - General Availability

The runtime component uses up-to-date technologies, no successor technology is endorsed. New features offered by new Thinkwise Platform versions will be implemented for this product, provided that the technology and architecture allow the feature.

EoD - End of Development

The runtime component has a clear successor - development effort is scaled down. New features of the Thinkwise Platform will not be implemented by default.

The component will still support all Thinkwise Platform versions as described by the lifecycle policy. Regular maintenance and security updates will be performed. Support for browsers, devices, operating systems and cloud vendors will remain available.

If you are using products reaching the End of Development phase, we advise you to plan the implementation of the succeeding runtime component.

EoL - End of Life

Development for the product is halted. It will, by default, no longer receive updates with support for new Thinkwise Platform versions.

Thinkwise will only provide critical security updates. Releases will become sparse.

The runtime component may still be used in production environments using a Thinkwise Platform version that the runtime component supports. However, the product may cease to function properly due to changes in the environment, such as operating systems, cloud vendors and browsers.

We advise you to execute your plans for implementing the succeeding runtime component. It is possible to continue using the EoL runtime component, but this will prevent further Thinkwise Platform updates.

EoSL - End of Service Life

When a runtime component no longer supports a supported Thinkwise Platform version, it is considered End of Service Life. The product is no longer supported and will receive no more updates.

Runtime component lifecycle status

A phase change in the runtime component lifecycle is generally bound to a specific Thinkwise Platform version.

When a Thinkwise Platform version indicates a phase change, the change takes effect at the end of the timespan where this Thinkwise Platform version is the latest release. So, the phase change occurs when the subsequent Thinkwise Platform version is released.

For example:

  • When a runtime component is marked as End of Development (EoD) with Thinkwise Platform version N, it will implement new features offered by Thinkwise Platform version N but no new features offered by Thinkwise Platform version N+1.
  • When a runtime component is marked as End of Life (EoL) with Thinkwise Platform version N, it will still offer support for Thinkwise Platform version N but no longer for Thinkwise Platform version N+1
ProductStatusGAEoDEoLEoSL
Windows GUI (2-tier)GA2008 (1.30)2023.22023.3Late 2025
Windows GUI (Indicium Basic)GA2017.12023.22023.2Mid 2025
Windows GUI (Indicium)-2023.2
Web GUIEoD2012 (G7)2020.12023.2Mid 2025
UniversalGA2020.1
IndiciumGA2019.1
Indicium BasicEoD2017.12020.12023.2Mid 2025
Mobile GUI (Indicium Basic)EoD2017.12020.12023.1Late 2024
Reporting ServiceEoL2013 (G8)2022.12022.1Jan-2024
Exchange ServiceGA2013 (G8)2023.12023.1Late 2024
AutoML ServicesGA2020.2
Report DesignerGA2017.1
Deployment CenterGA2019.2
Upcycler CLIGA2022.1

Runtime components End of Service Life

The following runtime components are End of Service Life:

ProductEoSL
Visual Basic GUI2008
Java GUI2012
Java Web GUI2013
Mobile GUI (SOAP)2019
Windows GUI (SOAP)2020

Supported technologies

Database management systems

Support for a database management system version is provided for at least as long as the mainstream or premier support period as defined by the supplier of the database management system.

Thinkwise will inform its customers when a database management system version is no longer supported in due course.

Microsoft SQL Server

(Source: Microsoft Lifecycle Policy)

SQL Server versionLifecycle Start DateSupport End Date
2016Jun-2016Jul-2021
2017Sep-2017Oct-2022
2019Aug-2019Jul-2025
note

More information about the discontinued support for SQL Server 2014 and 2016 can be found here and here.

DB2 for IBM i

(Source: IBM Software Lifecycle)

DB2 for IBM i versionLifecycle Start DateSupport End Date
7.2May-2014Apr-2021
7.3Apr-2016
7.4Jun-2019

Oracle Database

(Source: Oracle Lifetime Support)

Oracle Database versionLifecycle Start DateSupport End Date
12.2Sep-2016Nov-2020
18cFeb-2018Jun-2021
19cApr-2019Apr-2024

.NET Framework

Support for a version of the .NET Framework, required by the Thinkwise Windows and Web user interfaces and the Indicium Application Tier, ends at least 18 months after the next .NET Framework release.

Thinkwise will inform its customers when a .NET Framework version is no longer supported in due course.

(Source: Microsoft Lifecycle Policy)

.NET Framework versionLifecycle Start DateSupport End Date
4.6Jul-2015Oct-2018
4.7Apr-2017Sep-2020
4.8Apr-2019

Internet Information Services

Support for an Internet Information Services version is available at least as long as Microsoft provides mainstream support for that version.

Thinkwise will inform its customers when an Internet Information Services version is no longer supported in due course.

(Source: Microsoft Lifecycle Policy)

IIS (Windows Server) versionLifecycle Start DateSupport End Date
7.5 (2008 R2 SP1)Feb-2011Jan-2015
8.0 (2012)Oct-2012Oct-2023
8.5 (2012 R2)Nov-2013Oct-2023
10.0 (2016)Oct-2016Jan-2027
caution

We strongly advise IIS 10.0 due to the support for HTTP/2.

Cloud platforms

Support for a cloud platform version is provided for at least as long as the mainstream or premier support period as defined by the supplier. The following platforms are supported:

Browsers

Thinkwise Web User Interface

The Thinkwise Web user interface supports recent versions of desktop browser with a market share of more than 2%.
(Source: StatCounter Global Stats)

  • Chrome
  • Edge
  • Safari
  • Firefox
  • Opera

Thinkwise Universal User Interface

The Thinkwise Universal user interface supports recent versions of desktop and mobile browsers with a market share of more than 2%:
(Source: StatCounter Global Stats)

  • Chrome
  • Safari
  • Firefox
  • Edge

Mobile and tablet Operating Systems

The Thinkwise Mobile user interface and Universal user interface support the latest versions of iOS and Android and previous versions with a market share of 4% or more for the respective operating systems in either Europe or North America.

For the most up-to-date information, check StatCounter:

note

Press Edit chart data to select the current month and to distinguish between mobile and iPad/tablet.