Lifecycle policy
The Thinkwise Lifecycle Policy provides consistent and predictable guidelines for the availability of support throughout the lifecycle of a product.
Thinkwise reserves the right to adjust this lifecycle policy if necessary. The availability of support is subject to technical and economic feasibility.
Thinkwise Platform
Support for a version of the Thinkwise Platform ends 18 months after the next release. The Thinkwise Software Factory and Intelligent Application Manager have a release cycle of approximately three to six months.
Critical hotfixes are provided for all supported versions. Non-critical hotfixes are provided for the current version only.
| SF and IAM version | Lifecycle Start Date | Support End Date |
|---|---|---|
| Jan-2022 | Jan-2024 | |
| 2022.2 | Jul-2022 | Jun-2024 |
| 2023.1 | Dec-2022 | Dec-2024 |
| 2023.2 | Jun-2023 | Apr-2025 |
| 2023.3 | Oct-2023 | Jun-2025 |
| 2024.1 | Jan-2024 |
Runtime components
Applications built using the Thinkwise Platform use runtime components to bring the back-end and front-end of the application to life. Unlike the application model, which is technology-independent and future-proof, runtime component technologies need to be replaced eventually by new runtime component technologies.
Available runtime components have a fixed release schedule, de-facto every three weeks. Older releases will generally not receive hotfixes - only the latest version is supported. We advise you to stay up-to-date with the latest version.
Runtime components offer backward compatibility for previous Thinkwise Platform versions as described above.
The following lifecycle phases are used for runtime components.
GA - General Availability
The runtime component uses up-to-date technologies, no successor technology is endorsed. New features offered by new Thinkwise Platform versions will be implemented for this product, provided that the technology and architecture allow the feature.
EoD - End of Development
The runtime component has a clear successor - development effort is scaled down. New features of the Thinkwise Platform will not be implemented by default.
The component will still support all Thinkwise Platform versions as described by the lifecycle policy. Regular maintenance and security updates will be performed. Support for browsers, devices, operating systems and cloud vendors will remain available.
If you are using products reaching the End of Development phase, we advise you to plan the implementation of the succeeding runtime component.
EoL - End of Life
Development for the product is halted. It will, by default, no longer receive updates with support for new Thinkwise Platform versions.
Thinkwise will only provide critical security updates. Releases will become sparse.
The runtime component may still be used in production environments using a Thinkwise Platform version that the runtime component supports. However, the product may cease to function properly due to changes in the environment, such as operating systems, cloud vendors and browsers.
We advise you to execute your plans for implementing the succeeding runtime component. It is possible to continue using the EoL runtime component, but this will prevent further Thinkwise Platform updates.
EoSL - End of Service Life
When a runtime component no longer supports a supported Thinkwise Platform version, it is considered End of Service Life. The product is no longer supported and will receive no more updates.
Runtime component lifecycle status
A phase change in the runtime component lifecycle is generally bound to a specific Thinkwise Platform version.
When a Thinkwise Platform version indicates a phase change, the change takes effect at the end of the timespan where this Thinkwise Platform version is the latest release. So, the phase change occurs when the subsequent Thinkwise Platform version is released.
For example:
- When a runtime component is marked as End of Development (EoD) with Thinkwise Platform version N, it will implement new features offered by Thinkwise Platform version N but no new features offered by Thinkwise Platform version N+1.
- When a runtime component is marked as End of Life (EoL) with Thinkwise Platform version N, it will still offer support for Thinkwise Platform version N but no longer for Thinkwise Platform version N+1.
| Product | Status | GA | EoD | EoL | EoSL |
|---|---|---|---|---|---|
| Mobile GUI (Indicium Basic) | EoL | 2017.1 | 2020.1 | 2023.1 | Dec-2024 |
| Windows GUI (2-tier) | GA | 2008 (1.30) | Mid 2024 | Late 2024 | Mid 2026 |
| Windows GUI (Indicium Basic) | GA | 2017.1 | Mid 2024 | Late 2024 | Late 2025 |
| Windows GUI (Indicium) | - | Mid 2024 | |||
| Web GUI | EoD | 2012 (G7) | 2020.1 | 2023.3 | Late 2025 |
| Indicium Basic | EoD | 2017.1 | 2020.1 | Late 2024 | Late 2025 |
| Indicium | GA | 2019.1 | |||
| Universal GUI | GA | 2020.1 | |||
| Reporting Service | EoL | 2013 (G8) | 2022.1 | 2022.1 | Jan-2024 |
| Exchange Service* | EoL | 2013 (G8) | 2023.1 | 2023.3 | Late 2024 |
| Report Designer | GA | 2017.1 | |||
| Deployment Center | GA | 2019.2 | |||
| AutoML Services | GA | 2020.2 | |||
| Upcycler CLI | GA | 2022.1 |
*Instead of the Exchange Service, use Microsoft Graph.
Runtime components End of Service Life
The following runtime components are End of Service Life:
| Product | EoSL |
|---|---|
| Visual Basic GUI | 2008 |
| Java GUI | 2012 |
| Java Web GUI | 2013 |
| Mobile GUI (SOAP) | 2019 |
| Windows GUI (SOAP) | 2020 |
Supported technologies
Database management systems
Support for a database management system version is provided for at least as long as the mainstream or premier support period as defined by the supplier of the database management system.
Microsoft SQL Server
(Source: Microsoft Lifecycle Policy)
| SQL Server version | Lifecycle Start Date | Support End Date |
|---|---|---|
| Jun-2016 | Jul-2021 | |
| Sep-2017 | Jun-2023 | |
| 2019 | Aug-2019 | Jul-2025 |
| 2022 | Nov-2022 | Jan-2028 |
DB2 for IBM i
(Source: IBM Software Lifecycle)
| DB2 for IBM i version | Lifecycle Start Date | Support End Date |
|---|---|---|
| Apr-2016 | Sep-2023 | |
| 7.4 | Jun-2019 | |
| 7.5 | May-2022 |
Oracle Database
(Source: Oracle Lifetime Support)
| Oracle Database version | Lifecycle Start Date | Support End Date |
|---|---|---|
| Sep-2016 | Nov-2020 | |
| Feb-2018 | Jun-2021 | |
| 19c | Apr-2019 | Apr-2024 |
.NET Framework
Support for a version of the .NET Framework, required by the Thinkwise Windows and Web user interfaces and the Indicium Application Tier, ends at least 18 months after the next .NET Framework release.
(Source: Microsoft Lifecycle Policy)
| .NET Framework version | Lifecycle Start Date | Support End Date |
|---|---|---|
| Jul-2015 | Oct-2018 | |
| 4.7 | Apr-2017 | Sep-2020 |
| 4.8 | Apr-2019 |
Internet Information Services
Support for an Internet Information Services version is available at least as long as Microsoft provides mainstream support for that version.
(Source: Microsoft Lifecycle Policy)
| IIS (Windows Server) version | Lifecycle Start Date | Support End Date |
|---|---|---|
| Feb-2011 | Jan-2015 | |
| 8.0 (2012) | Oct-2012 | Oct-2023 |
| 8.5 (2012 R2) | Nov-2013 | Oct-2023 |
| 10.0 (2016) | Oct-2016 | Jan-2027 |
We strongly advise IIS 10.0 due to the support for HTTP/2.
Cloud platforms
Support for a cloud platform version is provided for at least as long as the mainstream or premier support period as defined by the supplier. The following platforms are supported:
- Microsoft Azure.
- Amazon Web Services (AWS).
- Google Cloud.
- Other public and private cloud providers. Please contact your Thinkwise representative.
Browsers
Thinkwise Web User Interface
The Thinkwise Web user interface supports recent versions of the following desktop browsers:
- Chrome
- Edge
- Safari
- Firefox
- Opera
Thinkwise Universal User Interface
The Thinkwise Universal user interface supports recent versions of the following desktop and mobile browsers.
- Chrome
- Safari
- Firefox
- Edge
Mobile device operating systems
The Thinkwise Universal user interface supports recent versions of iOS/Safari and Android/Chrome that still receive security updates.