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Lifecycle policy

The Thinkwise Lifecycle Policy provides consistent and predictable guidelines for the availability of support throughout the lifecycle of a product.

Thinkwise reserves the right to adjust this lifecycle policy if necessary. The availability of support is subject to technical and economic feasibility.

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In the Thinkwise Community Platform (under Thinkwise Products) you can view the release dates of all the Thinkwise products, to compare with the Lifecycle Start Date and Support End Date as listed below. You need an account for TCP to get access.

Thinkwise Platform

Support for a version of the Thinkwise Platform ends 18 months after the next release. The Thinkwise Software Factory and Intelligent Application Manager have a release cycle of approximately three to six months.

Critical hotfixes are provided for all supported versions. Non-critical hotfixes are provided for the current version only.

SF and IAM versionLifecycle Start DateSupport End Date
2019.1May-2019Mar-2021
2019.2Sep-2019Aug-2021
2020.1Feb-2020Dec-2021
2020.2Jun-2020May-2022
2021.1Nov-2020Nov-2022
2021.2May-2021

Runtime components

The runtime components of the Thinkwise Platform (user interfaces and application tier) have a release cycle of two to four weeks. Every release is compatible with the supported Platform versions and technologies (see below) at the time of release.

Due to technical limitations, newly introduced features may deviate from this by only offering support for more recent versions and technologies.

Supported technologies

Database management systems

Support for a database management system version is provided for at least as long as the mainstream or premier support period as defined by the supplier of the database management system.

Thinkwise will inform its customers when a database management system version is no longer supported in due course.

Microsoft SQL Server

(Source: Microsoft Lifecycle Policy)

SQL Server versionLifecycle Start DateSupport End DateThinkwise
Support End Date
2008 R2Jul-2010Jul-2014Oct-2018
2012May-2012Jul-2017Jun-2020
2014Jun-2014Jul-2019Jun-2020
2016Jun-2016Jul-2021Jan-2021
2017Sep-2017Oct-2022
2019Aug-2019Jul-2025
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More information about the discontinued support for SQL Server 2014 and 2016 can be found here and here.

DB2 for IBM i

(Source: IBM Software Lifecycle)

DB2 for IBM i versionLifecycle Start DateSupport End DateThinkwise
Support End Date
7.1Apr-2010Apr-2018
7.2May-2014Apr-2021
7.3Apr-2016
7.4Jun-2019

Oracle Database

(Source: Oracle Lifetime Support)

Oracle Database versionLifecycle Start DateSupport End DateThinkwise
Support End Date
12.1Jul-2013Jul-2018
12.2Sep-2016Nov-2020
18cFeb-2018Jun-2021
19cApr-2019Apr-2024

.NET Framework

Support for a version of the .NET Framework, required by the Thinkwise Windows and Web user interfaces and the Indicium Application Tier, ends at least 18 months after the next .NET Framework release.

Thinkwise will inform its customers when a .NET Framework version is no longer supported in due course.

(Source: Microsoft Lifecycle Policy)

.NET Framework versionLifecycle Start DateSupport End DateThinkwise
Support End Date
4.6Jul-2015Oct-2018Oct-2018
4.7Apr-2017Sep-2020
4.8Apr-2019

Internet Information Services

Support for an Internet Information Services version is available at least as long as Microsoft provides mainstream support for that version.

Thinkwise will inform its customers when an Internet Information Services version is no longer supported in due course.

(Source: Microsoft Lifecycle Policy)

IIS (Windows Server) versionLifecycle Start DateSupport End DateThinkwise
Support End Date
7.0 (2008 SP2)Apr-2009Jan-2015Oct-2018
7.5 (2008 R2 SP1)Feb-2011Jan-2015Oct-2018
8.0 (2012)Oct-2012Oct-2018*
8.5 (2012 R2)Nov-2013Oct-2018*
10.0 (2016)Oct-2016Nov-2022
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* We strongly advise IIS 10.0 due to the support for HTTP/2.

Cloud platforms

Support for a cloud platform version is provided for at least as long as the mainstream or premier support period as defined by the supplier. The following platforms are supported:

Browsers

Thinkwise Web User Interface

The Thinkwise Web user interface supports recent versions of desktop browser with a market share of more than 2%.

(Source: StatCounter Global Stats)

Browser version
Chrome
Edge
Safari
Firefox
Opera

Thinkwise Universal User Interface

The Thinkwise Universal user interface supports recent versions of desktop and mobile browsers with a market share of more than 2%:

(Source: StatCounter Global Stats)

Browser version
Chrome
Safari
Firefox
Edge

Mobile and tablet Operating Systems

The Thinkwise Mobile user interface and Universal user interface support the latest versions of iOS and Android and previous versions with a market share of 4% or more for the respective operating systems in either Europe or North America.

For the most up-to-date information, check StatCounter:

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Press Edit chart data to select the current month and to distinguish between mobile and iPad/tablet.